Terms of Reference for the Information Officer


The Information/Research Officer plays a key role in the Federation’s secretariat. The officer works closely with the elected General Secretary and President and through them with the Executive Committee providing information on a range of topics relevant to human resource management for the purpose of policy formulation and advocacy. The officer provides direct assistance to the FICSA member associations/unions.


  • Under the general supervision of the General Secretary and President of FICSA, the incumbent will be responsible for the following duties:
  • Conducts research and analysis on human resource management, staff security, salaries and benefits, social security and legal subjects to provide information to the Executive Committee. This includes reviewing past FICSA papers, administrative tribunal judgments and interagency bodies’ documentation, and researching HR trends in the public service outside the UN system.
  • Drafts and edits FICSA position papers, reports, training materials, letters and studies on conditions of service and staff representation topics.
  • Drafts talking points for FICSA’s representation at meetings of interagency bodies, the International Civil Service Commission (ICSC) and the Fifth Committee of the UN General Assembly.
  • At the request of the Executive Committee, attends meetings of interagency bodies.
  • Edits FICSA representatives’ reports to make them concise and easy to understand for purposes of distribution to the members and posting on the FICSA website.
  • Drafts and edits information for the FICSA website and ensure that the site remains current.
  • Prepares brochures and information material for the FICSA membership, Permanent Missions, interagency bodies and the public.
  • Prepares FICSA Council documentation.
  • Monitors media coverage of the UN system and drafts articles and letters to the press.
  • Maintains contact with media representatives and UN system information services.
  • Responds to requests for information from members on the interpretation of staff regulations and rules, grievance procedures, the ICSC Standards of Conduct and other regulatory texts.
  • Provides information about FICSA membership to associations/unions that are not yet members.
  • May supervise the FICSA Secretariat staff in the absence of the General Secretary.



PROFESSIONALISM: Excellent knowledge of the United Nations (UN) common system, including a thorough understanding of the compensation, benefits and entitlements package as governed by the International Civil Service Commission (ICSC). Demonstrated research skills. Strong analytical skills required to study and determine the implications of proposed changes to the compensation package as well as to the internal system of justice. Sound judgment in applying technical expertise to reflect FICSA positions. Ability to provide technical guidance to members of FICSA. Keen interest and ability to explain compensation and HR topics. Ability to work independently as well as the ability to work with a diversity of people. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

COMMUNICATION: Speaks and writes clearly and effectively, including the ability to communicate effectively with diverse audiences on compensation and other HR-related matters and prepare a variety of written documents, reports, etc. in a clear, concise style. Listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Source: Classified Job Description advertised in 2018 through UN Inspira.